• What star rating are your apartments?
  
• What is included in the price?
  
• What is included in the apartment?
  
• How many people does each apartment sleep?
  
• Is car parking available?
  
• Are unfurnished apartments available for lease?
  
• Are cots/fold out beds available?
  
• Do your apartments have Foxtel?
  
• Do your apartments have broadband internet?
  
• How many laptops can connect to broadband in the apartment?
  
• Can I use a fax machine or dial-up modem in your apartments?
  
• Is there a minimum length of stay?
  

• How do I make a reservation?
  
• Is a deposit required?
  
• When do you require payment?
  
• What forms of payment do you accept?
  
• Is a credit card required?
  
• What is the cancellation policy?
  

• How do I check in?
  
• What is the check in/out time?
  
• What is the check-in arrangement for arrivals that occur outside of office hours?
  
• Where can I store my luggage?
  

• Can you arrange a limousine pick up at the airport?
  
• Does the Airport Skybus connect with Melbourne Short Stay Apartments?
  
• Can I have breakfast foods delivered to my apartment?
  
• Do you offer a grocery delivery service?
  
• Are pets welcome?
  
• What do guests say about Melbourne Short Stay Apartments?
  
• I am looking for a different style of gift, do you sell gift vouchers?

What star rating are your apartments?
Our apartments are rated 4 to 4½ stars in the "Self-contained Apartments" category administered by AAA Tourism.

What is included in the price?
The prices includes:
* furnishings and appliances
* linen and towels
* utilities such as electricity and gas
* the apartment is serviced every seven days from check in. Should you require additional servicing you will need to contact the office and an extra fee will be payable.
* use of the complex facilities including the pool and gymnasium (and tennis court if applicable).

The price excludes:
* charges for telephone calls made
* special furnishing requests
* pantry service
* Broadband Internet access on your laptop

What is included in the apartment?
Your apartment includes everything necessary for a comfortable stay including high quality furnishings and appliances, linen, towels, fully equipped laundry and a fully equipped kitchen with a dishwasher, microwave, fridge oven and stove. For a complete apartment inventory, click here

How many people does each apartment sleep?
* One bedroom - max of 3 persons (includes 1 person on rollaway bed)
* Two bedroom - max of 5 persons (includes 1 person on rollaway bed)
* Three bedroom - max of 7 persons (includes 1 person on rollaway bed)
Please note rollaway bed available at extra cost.

Is car parking available?
Yes, secured and undercover onsite car parking is available at all locations. Our secured carparks are accessed by remote control. A charge of $15 per day, $90 per week, $190 per month applies. Prices include GST.

Please note: Car spaces are subject to availability and MUST be BOOKED a minimum of 2 days prior to arrival. Please note only one car space can be booked per apartment.

Are unfurnished apartments available for lease?
For a list of unfurnished apartments available for long term lease, please see Melbourne Inner City Management.

Are cots/rollaway beds available?
Yes, the following extra bed options are available:
* PortaCot. $15 per night.
* Rollaway bed for one adult. $45 per night.
(Only 1 extra bed per apartment. Prices include GST.)

Do your apartments have Foxtel?
Yes, a Foxtel set-top-box and remote control can be rented for:
* $30 per week.
* $110 per month.
* $300 per 3 months.
(Set-top-boxes are subject to availability and only available at our Southbank apartments. Minimum 1 week rental.  24 hours notice required to connect. Rental includes 45 programmed channels and it is not possible to add non-programmed channels. Prices include GST.)

Do your apartments have high speed / broadband internet?
Yes, all our apartments are connected to a high speed broadband network offering affordable high speed internet access.

Our connection speed of up to 512kbs is ideal for accessing corporate intranets, downloading large files and quick web browsing. To make use of this service guests must provide their own lap top with an ethernet port.

There are 3 different access plans. Each plan includes UNLIMITED data download (subject to an Acceptable Usage Policy) and are excellent value when compared to the high daily fees that traditional hotels generally charge for internet access.

* The DAILY rate (24 hours) is $9.95.
* The WEEKLY rate is $49.
* The MONTHLY rate is $150.

How many laptops can connect to broadband in the apartment?
The above access plans allow one laptop to connect at a time. However up to 4 laptops can be connected at once by renting a mini-switch for $7.70 per week, inc GST (Minimum charge is $7.70).

Can I use a fax machine or dial-up modem in your apartments?
No. So that we can offer you affordable phone calls and broadband internet we have installed a state of the art digital network that is incompatible with analogue phone equipment such as fax machines and dial-up modems. Please contact us if you will be needing to send or receive faxes and we will do our best to assist.

Is there a minimum length of stay?
Our minimum length of stay is 2 nights, except for the following:
• Minimum stay for check ins on a Friday or Saturday night is 3 nights.
• Minimum stay for Deluxe Suites is 5 nights.
• Minimum stay during Special Event periods vary. Visit our Bookings Page for current Special Events pricing and conditions.

How do I make a reservation?
Simply contact us on (613) 9682 7311 / (Toll Free in Australia) 1800 008 910 or fill in our online booking request form.

Is a deposit required?
Yes. A deposit of $250 is required to confirm your reservation. There is no booking fee.

When do you require payment?
For stays of 7 nights or less payment must be made on check-in.

For stays of 8 nights or more the first 7 nights must be paid for on
check-in. The remaining balance must be paid weekly there after.

What payment forms do you accept?
All prices are quoted in Australian dollars. Major credit cards accepted including; Bankcard, Mastercard, Visa, American Express and Diners Card. Payment by direct debit is also available.

Is a credit card required?
Payment by credit card / debit card is preferred.

If you do not have a credit card / debit card then we will require full payment on check-in as well as a $250 security bond.

What is the cancellation policy?
There is no cancellation fee and your deposit w ill be refunded in full if you cancel at least 72 hours before check-in time.

How do I check in?
Keys are available during our office hours which are 7am to 8pm, 7 days a week. Key collection can be made outside our office hours by prior arrangement. Key collection location and check in details will be provided upon confirmation of your booking.

What is the check in/out time?
Guaranteed check in time is 2pm and check out time is 10.00am.

What is the check-in arrangement for arrivals that occur outside of office hours?
Key collection can be made outside business hours by prior arrangement. Check-in instructions will be provided with your booking confirmation.

Where can I store my luggage?
You are welcome to store your luggage, before check-in or after check-out, at our Southbank Office at 191 City Rd, Southbank. Please note that there is no storage facility at City Point.

Can you arrange a limousine pick up at the airport?
Yes. We can arrange for an executive transfer (maximum 4 people) from the airport to your apartment and also return you to the airport on check out. The cost is from $70 each way (inc GST). To request this service please contact us by phone after your booking is confirmed.

Does the Airport Skybus connect with Melbourne Short Stay Apartments?
Yes. Our City Point apartments and some of our Southbank apartments can easily be accessed by SkyBus.

Skybus operates 24-hours, seven-days-a-week, with 10-15 minute departures between 5:30am and 9:30pm. It is 20 minute (approx.) journey from the airport to Skybus' City Terminal at Spencer Street Station.

Our City Point apartments are approximately 300 metres walk from the City Terminal.

Guests staying at our Southbank apartments in City Road can make use of the free Hotel Connection Service operated by Skybus. For more info on this service visit http://www.skybus.com.au/service.php#connection .

For latest info including timetable and prices visit http://www.skybus.com.au .

Can I have breakfast foods delivered to my apartment?
Yes. Our Breakfast Pack (from $22.50) can be waiting for you in your apartment on your arrival. The pack includes a generous quantity of popular breakfast items to keep you going for a few days. Included is juice, cereal varieties, milk, bread, jam and butter. You can also add a number of optional extras to the pack such as bacon, muffins, eggs, etc. We will send you a Breakfast Pack order form once you have booked with us.

Do you offer a grocery delivery service?
Yes. CEmart Grocery Store offers an affordable delivery service to fill your pantry and fridge. These can be delivered prior to your check in if you wish. Please contact our reservations staff for a grocery order form.

Are pets welcome?
No, pets are not allowed.

What do guests say about Melbourne Short Stay Apartments?
"...Just a short note to let you know how much Daphne and I enjoyed our stay in Melbourne. The apartment was fantastic and the situation couldn't have been more convenient. We will be staying with you again next year when I will be attending a conference. We will also be letting all our friends know what a great deal you offer...."
Click to read more guest feedback

I am looking for a different style of gift, do you sell gift vouchers?
Yes. A short stay in a luxury apartment in the centre of Melbourne is a wonderful gift idea that is sure to be appreciated. Click here to purchase a gift voucher or contact us and we can customise a special stay in Melbourne for you to give as a gift.